Customer Advocate Manager

Job Title

[Global Logistics] Customer Advocate Manager

Location

Seoul, South Korea

About our Client

A world-renowned leader in the global logistics industry, known for innovative solutions and exceptional customer service. Offering a dynamic and fast-paced work environment for passionate individuals who thrive on challenge and collaboration.

Key Responsibilities

• Lead and empower a high-performing Customer Advocate team.
• Develop and implement comprehensive advocacy strategies, maximizing lead-to-advocate conversion.
• Collaborate closely with Sales and NextGen clients to identify, secure, and nurture valuable client advocates.
• Foster strong internal alignment with Sales, Marketing, Account Management, and other client-facing teams.
• Educate key stakeholders on the strategic leverage of client advocacy assets and interactions.
• Design and execute engagement plans for client advocates, tailoring to their strengths and goals.
• Measure and track the program's effectiveness, demonstrating its impact on business objectives.
• Foster a culture of recognition by creating opportunities to showcase client stories and celebrate advocacy contributions.
• Partner with Marketing to develop a comprehensive plan for amplifying success stories through compelling client advocacy assets.

Key Requirements

• Bachelor's degree in Marketing, Public Relations, or a relevant field.
• 5+ years of experience leading and managing customer advocacy initiatives.
• Proven track record of success in implementing and scaling customer advocacy programs.
• Deep understanding of customer service principles and best practices.
• Strategic mindset with the ability to develop and execute data-driven advocacy plans.
• Excellent communication and interpersonal skills to build strong relationships with internal and external stakeholders.
• Collaborative and results-oriented with a passion for exceeding customer expectations.
• Adaptable and resourceful, able to thrive in a fast-paced environment.

Contact

Heeji Choi | Perm Consultant 

T +82 2 6200 9739

E heeji.choi@adecco.com